Privacy Policy

This Privacy Policy explains how Bellavita Luxury (“Bellavita Luxury,” “we,” “our,” or “us”) collects, uses, and discloses personal information about you. It applies when you use our website, mobile applications, and other online services (collectively, the “Services”), contact our customer service team, engage with us on social media, attend our events, or otherwise interact with us.

We may update this Privacy Policy from time to time. If changes are made, we will update the date at the top of the page. For material changes, we will provide additional notice (such as a statement on our homepage or a direct communication). We encourage you to review this Privacy Policy regularly to stay informed about our practices and your choices.

1. Information We Collect

(a) Information You Provide Directly
We may collect personal information you provide to us when you:

Create an account;
Make a purchase or request a return;
Submit product reviews or feedback;
Participate in contests, surveys, or events;
Contact us through email, phone, or social media;
Sign up for our newsletters or promotional messages.

This information may include: your name, email address, postal address, phone number, payment details, date of birth, product preferences, and any other information you choose to provide.

(b) Information Collected Automatically
When you use our Services, we automatically collect certain information, including:

Transaction data (purchase details, price, donation amount, date, and location);
Device and usage information (IP address, browser type, operating system, hardware model, language preferences, access times, pages viewed, links clicked, and browsing behavior);
Cookies and tracking technologies (cookies, web beacons, pixels, and similar tools to understand your interactions with our Services and improve your experience).

(c) Information from Other Sources
We may also receive information from third-party sources, such as social media platforms, advertising partners, analytics providers, and payment/fulfillment partners.

(d) Inferences
We may derive insights about your preferences, interests, or approximate location based on the information we collect.

2. How We Use Your Information

We use the information collected for purposes including:

Processing and fulfilling your orders, returns, and payments;
Providing, maintaining, and improving our products and Services;
Personalizing your shopping experience;
Communicating with you about products, promotions, events, and offers;
Conducting analytics, research, and performance monitoring;
Hosting contests, sweepstakes, or promotional activities;
Detecting and preventing fraud, misuse, or illegal activity;
Complying with legal, regulatory, and financial obligations.

3. Disclosure of Information

We may share your personal information in the following circumstances:

With service providers and vendors who perform services on our behalf (e.g., payment processing, shipping, IT support, analytics, marketing);
With third parties for marketing or advertising purposes (where permitted by law and subject to opt-out rights);
Publicly, if you post reviews, testimonials, or participate in social campaigns;
As required by law, regulation, or legal process;
To protect our rights, property, safety, or that of others;
With our professional advisors (legal, financial, auditors, insurers);
As part of a business transaction (e.g., merger, acquisition, or sale of assets);
With your consent or at your direction.

We may also share aggregated or de-identified information that cannot reasonably identify you.

We have disclosed the categories of personal information listed above for business purposes to the categories of recipients described below:

Category of Personal Information	Categories of Recipient
Identifiers	We may share personal information with various categories of service providers and partners, including fraud prevention partners, data analytics providers, advertising and marketing partners, payment and financing processors, fulfilment and logistics partners, customer support providers, internet service providers, operating systems and platform providers, customer feedback platforms, cloud hosting and storage providers, and event partners. In certain cases, limited identifiers may also be shared publicly—for example, your first name and the initial of your last name may appear alongside a product review you submit.
Commercial Information	We may share information with fraud prevention and security partners, data analytics providers, advertising and marketing partners, payment and financing processors, fulfillment and logistics partners, customer support providers, internet service providers, operating system and platform providers, customer feedback tools, and cloud hosting or storage providers.
Internet or other electronic network activity	Fraud detection and prevention services, marketing and advertising partners, analytics providers, internet service providers, platform and operating system providers, customer feedback and survey platforms, and cloud hosting service providers.
Audio and Visual Information	Customer support providers, feedback and survey platforms, cloud hosting services, event partners, and certain information that may be shared publicly (for example, if you attend a virtual event, your photo or participation may be visible to others).
Inferences	We may share information with fraud prevention and security partners, data analytics providers, advertising and marketing partners, as well as cloud hosting and storage service providers.

4. Targeted Advertising and Analytics

We partner with third-party providers to deliver targeted ads, measure campaign effectiveness, and analyze usage trends. These providers may use cookies, device IDs, and tracking tools to understand your interactions across platforms. Depending on applicable law, such activities may be considered “sales” or “sharing” of personal information. You can opt out of these activities as described below.

5. Your Rights and Choices

Depending on your location, you may have rights to:

Access and receive a copy of the personal data we hold about you;
Request correction or deletion of your personal information;
Opt out of targeted advertising, sales, or sharing of data;
Withdraw consent where processing is based on consent;
Lodge a complaint with your local data protection authority.

To exercise these rights, please contact us at care@bellavitaluxury.de

6. Cookies and Tracking

We use cookies and similar technologies to operate and improve our Services. You may adjust your browser settings to block or delete cookies. Note that certain features of the Services may not function properly if cookies are disabled.

7. Marketing Communications

You may opt out of promotional emails or text messages by following the unsubscribe instructions in those communications. We may still send non-promotional messages (e.g., order confirmations, service updates).

8. International Customers

If you purchase our products from outside Germany, your transaction may be processed by international partners or fulfillment providers. Personal information shared in connection with such transactions will be handled by both Bellavita Luxury and the applicable partner, each in accordance with their privacy policy.

Your information may be transferred and stored in jurisdictions with different data protection laws. We take steps to ensure appropriate safeguards are in place when we transfer your data internationally.

9. Legal Basis for Processing (where applicable)

We process your personal data on the following legal bases:

To perform our contract with you (e.g., fulfilling orders);
Based on our legitimate interests (e.g., to improve products and services);
To comply with legal obligations;
With your consent, where required.

10. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy or as required by law.

11. Notice of Financial Incentives

We may offer discounts, loyalty programs, or benefits in exchange for your participation in promotions (e.g., signing up for marketing). The personal information we collect in connection with such programs may include your name, email, and purchase history. You may opt in by enrolling in the program, and you may withdraw at any time.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Bellavita Luxury
Email: care@bellavitaluxury.de
Address: ____________________