REFUND AND RETURN POLICY

At Bella Vita Luxury, your satisfaction is at the heart of everything we do. We want your shopping experience to be seamless and joyful. This policy outlines how refunds, returns and cancellations work for our customers in Germany, keeping in mind the legal parameters and regulations.

Refund and Return Policy

  • We truly hope you love everything you order from us. However, if something doesn’t feel right, we're here to help. You have the right to cancel your order within 14 days of receiving it, no questions asked. This is your 'cooling-off period' under German consumer law.
  • Please note, for hygiene reasons, opened or used products (especially personal care and beauty items) cannot be returned unless they’re faulty or not as described.
  • If the product arrives faulty, damaged, or not as described, we’re happy to replace it or issue a refund. Just let us know within 30 days of receiving your order.
  • In addition to the rights and remedies described in this Refund and Return Policy, you retain your statutory rights under German law (Bürgerliches Gesetzbuch, BGB). This includes the right to claim remedies for defective goods for up to two (2) years from the date of delivery. These statutory rights apply regardless of any voluntary return, replacement, or refund policies offered by Bella Vita Luxury.

How to Request a Refund or Return

  • Please write to us at care@bellavitaluxury.de with your order number and the issue you’ve faced. Attaching pictures or a video is helpful, especially for any claims of leakage, damage or incorrect items.
  • If the parcel seems tampered with or visibly damaged, we suggest refusing to accept it from the delivery partner. Then, let us know as soon as you can.
  • If your order shows as delivered but hasn’t reached you, please contact us within 3 days. We’ll check with our delivery partners and help you out.
  • If the item is being returned because you've changed your mind, you’ll need to cover the return shipping costs. But if the issue is on our end, we’ll take care of it.

Refund Timelines

  • Once your return is received or verified, we’ll process your refund within 14 days. Refunds will be sent to your original payment method.
  • Please note, delivery charges are non-refundable unless the entire order is cancelled within the cooling-off period.

Patch Testing

  • Our products contain natural extracts and active ingredients. We always advise a patch test before full application. Refunds are not applicable for adverse reactions unless the product is faulty.

Cancellation Policy

  • You can cancel your order before it has been dispatched. Please email us at care@bellavitaluxury.de.
  • If your cancellation request comes after payment but before dispatch, a _______________ gateway charge will be deducted from the refund.
  • If the order is already shipped and you choose to reject or return it, a flat ____________ fee may be deducted from your refund to cover handling and return costs.

We’re always here to make your experience better. Thank you for choosing Bella Vita Luxury!